+1 vote
32 views
by (163k points)

I am trying to create a process in Process builder to update a custom text field in Case object on below criteria.

  1. Case description is not null = false AND
  2. Case description Ischanged = true OR
  3. Case description IsNew() = true

I created a criteria for Executioning actions as Formula evaluates to true under criteria section with below formula. But this formula is giving syntax error. Formula: [Case].Description !=NULL AND (IsChanged() OR IsNew())

enter image description here

1 Answer

+1 vote
by (163k points)
 
Best answer

[Case].Description !=NULL

You need to use the ISBLANK() function to check for null/empty fields.

AND (IsChanged() OR IsNew())

If your process is running due to a record event, which appears to be the case, this is always true: the object was either changed or new, always. You don't need this criterion.

Welcome to Memory Exceeded, where you can ask questions and receive answers from other members of the community.
...