+1 vote
by (163k points)

I am trying to create a process in Process builder to update a custom text field in Case object on below criteria.

  1. Case description is not null = false AND
  2. Case description Ischanged = true OR
  3. Case description IsNew() = true

I created a criteria for Executioning actions as Formula evaluates to true under criteria section with below formula. But this formula is giving syntax error. Formula: [Case].Description !=NULL AND (IsChanged() OR IsNew())

enter image description here

1 Answer

Welcome to Memory Exceeded, where you can ask questions and receive answers from other members of the community.